Integrated Billing - LG Uplus
Altibase's hybrid architecture enables LG Uplus to implement real time, precise and reliable billing services
- Use Case
- OSS/BSS
- Current Customer
- China Telecom, China Unicom, China Mobile, KT, SK Telecom, and LG Uplus
- Industry
- Telecommunications
Who
Problem
Inability to effectively integrate billing for different services and polices: the company was unable to simultaneously execute its essential integrated billing at the customer access level.
Inability for customers to accurately check billing balances: because of stale data, customers did not receive correct balance information, which prevented reliable payment execution. Simply, its legacy databases could not provide high throughput which was required for speedy processing of data (hundreds of thousands of transactions per second) before the company adopted Altibase in 2011.
High traffic volume and resulting bottlenecks caused widespread inaccessibility to billing information for many customers.
Solution
The multi-level performance increase has allowed for further scale and development of even more complex services.
The company takes full advantage of Altibase’s hybrid architecture by storing cold data on disk when data become stale and less frequently used. The burden on its database resultantly has become lighter as it stores only hot data in memory.
Results
The new systems provide customers with real time access to accurate billing information.
The company reduces TCO while rectifying performance shortcomings and injecting reliability and stability.
With processing delays eliminated, customers are provided with real time access to mobile plans and services.
280% increase in transaction processing performance. (1)
System resource usage has diminished by 84% thanks to Altibase’s hybrid feature. (2)
