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How can I solve the emergency critical problems?

Post by
Altibase
Date
2021-03-10

Urgent issues can be investigated and solved through our Remote Altibase DBA. For critical issues, Altibase engineers will make every effort to resolve your problems as quickly and efficiently as possible.

Remote Altibase DBA

Remote access support is a kind of online support via an Internet-based remote access/control program. 

  • Review your business and technical requirements

  • Provide guidance on your architecture and design

  • Install Altibase software

  • Implement the database schema

  • Load or migrate data from your existing system

  • Make recommendations for your deployment and operations

Remote Altibase DBA Resolution Goal

Emergency Level

Description

Resolution Goal

1

(Critical)

  • In the event that a major malfunction causes a critical impact on the customer’s business

  • In the event that the database operations are completely non-functional

  • In the event that a problem must be resolved immediately

24 Hours

2

(High)

  • In the event that frequent instability affects the customer’s business

  • In the event that the main functions are not fully functional

  • In the event that the performance of the database is degraded

48 Hours

3

(Medium)

  • In the event that an incident has a limited impact on the customer’s business

3 Business Days

4

(Low)

  • In the event that an incident does not impact the customer’s business

  • In the event that a client has general questions regarding Altibase’s products

5 Business Days

 


List

Mission - Critical Succeed

Altibase 7.3