Altibase’s top-notch engineers and developers provide services for the stable operation of customer service systems.

Altibase services include product support and technical support.

Product support and technical support are provided as standards to customers who have signed a subscription contract with us.

Product Support

Altibase Product support includes upgrades and patches.

Patches - Inconsistencies caused by the application of new technologies or operating system changes are adjusted and provided in units of modules.

Upgrades - A new version is provided to improve the function and performance of the existing program. This is classified into Major / Minor upgrades.

Technical Support

In addition to product support, technical support is provided below:

Support for first-time Installation of Altibase Server
Support Portal for Paid Account Payment
Fast response to inquiries and day-to-day skills via the Support Portal, phone, and email
Assistance in resolving urgent issues such as operating system failures
Inspection support to prevent operating system failures in advance

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