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Do I need to purchase licenses in order to use Altibase?

No. Altibase is an open source DBMS and you do not need to. You can utilize Altibase even for commercial use without purchasing licenses. However, if you need to be entitled to patches, updates and professional technical support, you are required to enter into the Altibase Subscription. Altibase – Downloading is Believing.


Whom do I contact to get Altibase’s support?

Altibase Subscription customers can use an email ( or on a 24/7/365 basis for: Free Download Manuals Release Notes Patch Notes Documents Forum Knowledge Search  Benefits of Altibase Support Consultation with professional engineers Immediate access to technical support specialists Best-in-class support to customers Access to Tier 3 developers Altibase – Downloading is Believing.


Does Altibase provide global technical support?

Yes. Altibase has offices and partners around the world to provide 24/7/365 customer service. Global Support Structure of Branch and Partners’ Network Altibase has over 20 years of experiences supporting customers on a global scale. These experiences have helped Altibase fine tune its support processes and guarantee maximum availability for its clients. Altibase’s typical support […]


Does Altibase provide health check services?

Yes. Altibase provides preventative health check services to ensure maximum availability and performance for your Altibase implementation. Health Check Services Category Description System Monitoring of storage, memory, CPU and network Performance I/O activity, buffer area statistic, replication status, frequently used queries analysis Trace log file analysis, plan cache statistic, session status, service-thread analysis, etc. DBMS […]


How can I solve the emergency critical problems?

Urgent issue can be investigated and solved through our Remote Altibase DBA. For critical issues, Altibase engineers will make every effort to resolve your problems as quickly and efficiently as possible. Remote Altibase DBA Remote access support is a kind of online support via an Internet-based remote access/control program.  Review your business and technical requirements […]