Support Subscription

Altibase is a freely downloadable open source DBMS. While Altibase is free, we provide a paid support subscription for those who wish to have professional support. Followings are main terms of the Altibase Support Subscription.

  • 1 year subscription term
  • Quality-proven product from over thousands of customers
  • Package identified through test and quality verification procedures
  • Software update, bug fix, mission critical patching
  • Management, migration, monitoring and recovery tools
  • Priced per socket
  • Unlimited support incident
  • 1 hour initial response time for incident
  • 24 / 7 / 365 support coverage
  • Incident support through the Customer Support Portal (support.altibase.com)
  • Proactive notifications of hot fixes
  • Consultative support
  • Intelligent distributed cluster based on sharding technology (Additional)

For further discussion, please Contact Us.