Support

Whom do I contact to get Altibase’s support?
Altibase technical support is available via telephone, email or Forum on this website.
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Does Altibase provide global technical support?
Yes. Altibase has offices and partners around the world to provide 24/7/365 customer service. With over 16 years of experience supporting global customers, we have a robust support process in place to maximize availability and mean time to resolution.
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Whom do I contact in the event of an emergency?
Urgent inquiries can be placed through emergency call service; Altibase's technical specialists will reply to inquiries in a quick and efficient manner.
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How is Altibase’s Quality of Service (QoS)?
Altibase provides our clients with best-in-class QoS. Altibase has over 16 years of experience with enterprise-level technical support and many satisfied long term reference customers.
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Does Altibase provide health check services?
Yes. Altibase provides preventative health check services to ensure maximum availability and performance for your Altibase implementation.
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What other technical services are provided by Altibase?
Altibase has a robust technical support portfolio intended to maximize the satisfaction of our customers. These services include DBA services, migration/upgrades/optimization assistance, custom performance tuning and more. Databases are a core component of any solutions stack, and the quality of the product itself is not the only requisite for complete customer satisfaction. Our customers turn to us time and time again because they know that anytime they have an issue, they can count on Altibase to stand behind its products.
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Where can I find technical information about Altibase?
This website provides manual, technical documents, online training videos and files, case studies, FAQs and discussion forum.
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