Support Subscription

Do I need to purchase licenses in order to use Altibase?
No. Altibase is a freely downloadable open source DBMS and you do not need to.
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Whom do I contact for Altibase Support Subscription?
Altibase global sales representatives are available 24/7/365 via phone or e-mail. Please refer to the chart below for your specific region.
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Whom do I contact to get Altibase’s support?
Altibase Support Subscription customers can use telephone, email (support@altibase.com) or support.altibase.com.
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Does Altibase provide global technical support?
Yes. Altibase has offices and partners around the world to provide 24/7/365 customer service. With over 16 years of experience supporting global customers, we have a robust support process in place to maximize availability and mean time to resolution.
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Whom do I contact in the event of an emergency?
Urgent inquiries can be placed through emergency call service; Altibase's technical specialists will reply to inquiries in a quick and efficient manner.
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How is Altibase’s Quality of Service (QoS)?
Altibase provides our clients with best-in-class QoS. Altibase has over 16 years of experience with enterprise-level technical support and many satisfied long term reference customers.
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Does Altibase provide health check services?
Yes. Altibase provides preventative health check services to ensure maximum availability and performance for your Altibase implementation.
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