Subscription

Do I need to purchase licenses in order to use Altibase?
No. Altibase is a freely downloadable open source DBMS and you do not need to.
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Whom do I contact for Altibase Subscription?
Altibase global sales representatives are available 24/7/365 via e-mail. Please refer to the chart below for your specific region.
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Whom do I contact to get Altibase’s support?
Altibase Support Subscription customers can use telephone, email (support@altibase.com) or support.altibase.com.
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Does Altibase provide global technical support?
Yes. Altibase has offices and partners around the world to provide 24/7/365 customer service. With over 16 years of experience supporting global customers, we have a robust support process in place to maximize availability and mean time to resolution.
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Does Altibase provide health check services?
Yes. Altibase provides preventative health check services to ensure maximum availability and performance for your Altibase implementation.
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How can I solve the emergency critical problems?
If an unexpected failure occurs in the customer's service, Remote Altibase DBA will solve the problems.
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