Whom do I contact in the event of an emergency?

Urgent inquiries can be placed through our emergency call service. For critical issues, Altibase engineers will make every effort to resolve your problems as quickly and efficiently as possible.

18-Whom do I contact for urgent inquiries-01

 

Emergency Call Service

  • Call +1-888-837-7333
  • 24/7/365 emergency call service is available through the automatic call distribution system.
  • Best-in-class remote support and on-site support in real time

Services Available at Different Emergency Levels

Emergency Level

Description

Available Services

1

(Critical)

  • In the event that a major malfunction causes a critical impact on the customer’s business
  • In the event that the database operations are completely non-functional
  • In the event that a problem must be resolved immediately

On-Site,

Remote Access

2

(High)

  • In the event that frequent instability affects the customer’s business
  • In the event that the main functions are not fully functional
  • In the event that the performance of database is degraded

On-Site,

Remote Access

3

(Medium)

  • In the event that an incident has a limited impact on the customer’s business

Remote Access

4

(Low)

  • In the event that an incident does not impact the customer’s business
  • In the event that a client has general questions regarding Altibase’s products

Remote Access

* Remote access support is a kind of online support via an Internet-based remote access/control program. 

An Example of How Altibase Helped a Client Who Was in a Critical Situation

A database administrator in a data center accidentally deleted a significant amount of data, which caused serious system failure. Altibase immediately provided emergency call services to diagnose the system, analyze the cause and suggest appropriate solutions. Altibase subsequently dispatched technical specialists, and 100% of the perceived lost data was recovered. The customer in question was extremely satisfied by Altibase’s dedication to timely support, and decided to use Altibase for other internal systems in the future.

 

Comments are closed.